Privacy Policy

Privacy Policy

Last Updated: [Insert Date]

1. About Us

Business Name: Zero Snow Industries trading as ULTRAWEB Web Design and SEO
ABN: 27 277 839 850
Website: https://ultraweb.com.au
Business Address: 210 Great Eastern Highway
Email:  info@ultraweb.com.au
Phone: 0436113746

We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Personal Information We Collect

Information You Provide Directly

When you interact with our website, we may collect:

  • Name – when you leave comments or register an account
  • Email address – for comment notifications, account creation, and communication
  • Website URL – if you choose to provide it when commenting
  • Comment content – any comments you post on our site
  • User profile information – if you register for an account

Information Collected Automatically

When you visit our website, we automatically collect:

  • IP address – for spam detection and security purposes
  • Browser type and version – user agent string for compatibility and spam detection
  • Pages visited and time spent – for website analytics and improvement
  • Referring website – where you came from before visiting our site
  • Device information – type of device used to access the site

Information from Images

If you upload images to our website, be aware that:

  • Images may contain embedded location data (EXIF GPS coordinates)
  • Visitors can download images and extract this location data
  • We recommend removing location data before uploading images

3. Why We Collect Your Information

We collect and use your personal information for the following purposes:

  • Comment moderation – to manage and approve comments on our site
  • Spam prevention – to detect and prevent spam comments using automated services
  • Account management – to create and maintain user accounts (if applicable)
  • Website improvement – to understand how visitors use our site and improve functionality
  • Security – to protect our website and users from malicious activity
  • Communication – to respond to your enquiries and send important notices
  • Legal compliance – to meet our legal and regulatory obligations

4. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device when you visit our website.

Cookies We Use

Comment Cookies

  • If you leave a comment, you may opt-in to save your name, email, and website in cookies
  • These cookies last for one year
  • Purpose: To save you time when leaving future comments

Login Cookies

  • When you visit our login page, we set a temporary cookie to test if your browser accepts cookies
  • When you log in, we set several cookies to save your login information and display preferences
  • Login cookies last for two days
  • Screen options cookies last for one year
  • If you select “Remember Me”, your login persists for two weeks
  • Login cookies are removed when you log out

Editing Cookies

  • If you edit or publish an article, a cookie is saved in your browser
  • Contains only the post ID (no personal data)
  • Expires after 1 day

Managing Cookies

You can control and delete cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

5. Third-Party Services and Embedded Content

Gravatar

We use Gravatar (operated by Automattic Inc., USA) to display profile pictures for commenters.

  • An anonymised hash of your email address may be sent to Gravatar to check if you use their service
  • If you have a Gravatar account, your profile picture will be visible next to your comments
  • Gravatar’s privacy policy: https://automattic.com/privacy/

Spam Detection

Visitor comments may be checked through an automated spam detection service (such as Akismet). This service may:

  • Collect your IP address, user agent, and comment content
  • Store and process this data on servers located overseas (primarily USA)

Embedded Content

Articles on our site may include embedded content from other websites (e.g., YouTube videos, Twitter posts, Google Maps).

Important: Embedded content behaves as if you visited that third-party website directly. These websites may:

  • Collect data about you
  • Use their own cookies
  • Track your interaction with the embedded content
  • Monitor you if you’re logged into their service

We do not control these third-party services. Please review their privacy policies.

6. Cross-Border Data Disclosure

Your personal information may be disclosed to overseas recipients, including:

  • United States – Gravatar (Automattic Inc.), spam detection services, cloud hosting providers
  • Other countries – Content delivery networks, embedded content providers

When we disclose information overseas, we take reasonable steps to ensure recipients comply with the APPs or are subject to similar privacy protections.

7. How Long We Keep Your Information

Comments

  • Comments and associated metadata are retained indefinitely
  • Purpose: To automatically approve follow-up comments and maintain discussion threads

User Accounts

  • Personal information in user profiles is retained while your account is active
  • You can request deletion of your account and data at any time

Server Logs

  • IP addresses and access logs are typically retained for 90 days for security purposes

Cookies

  • See Section 4 for specific cookie retention periods

We will delete or de-identify your personal information when it is no longer needed for our purposes, unless we are required to keep it for legal, regulatory, or security reasons.

8. How We Protect Your Information

We take reasonable steps to protect your personal information from:

  • Unauthorised access
  • Misuse, interference, and loss
  • Unauthorised modification or disclosure

Security measures include:

  • Secure socket layer (SSL) encryption for data transmission
  • Password-protected access to administrative areas
  • Regular security updates and patches
  • Restricted access to personal information on a need-to-know basis
  • Secure data storage with reputable hosting providers

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Data Breach Notification

In the event of a data breach that is likely to result in serious harm to you, we will:

  • Notify you as soon as practicable
  • Notify the Office of the Australian Information Commissioner (OAIC)
  • Take steps to remediate the breach

9. Your Rights

Under the Australian Privacy Principles, you have the right to:

Access Your Information

You can request access to the personal information we hold about you. We will respond to your request within 30 days.

Correct Your Information

If you believe information we hold about you is inaccurate, out-of-date, incomplete, or misleading, you can request correction.

For registered users:

  • You can view, edit, or delete most personal information in your user profile at any time
  • You cannot change your username
  • Website administrators can also see and edit your information

Export Your Data

You can request an exported file of your personal data, including:

  • Comments you’ve left
  • User profile information (if registered)
  • Any other data you’ve provided

Delete Your Information

You can request deletion of personal information we hold about you. This does not include data we must keep for:

  • Administrative purposes
  • Legal or regulatory compliance
  • Security purposes
  • Fraud prevention

Withdraw Consent

Where we process your information based on consent, you can withdraw consent at any time (though this won’t affect processing that occurred before withdrawal).

10. Anonymity and Pseudonymity

Where practicable, we provide the option to:

  • Interact with us anonymously or using a pseudonym
  • Browse our website without providing personal information

However, anonymity is not practicable when you:

  • Register for an account (we need an email address)
  • Leave comments (we need an email address for spam prevention)
  • Contact us for support (we need contact details to respond)

11. Direct Marketing

If we send you marketing communications (newsletters, promotional emails), we will:

  • Only send with your consent (opt-in)
  • Provide a simple opt-out/unsubscribe option in every email
  • Honour your unsubscribe request within 5 business days

We comply with the Spam Act 2003 (Cth). You can opt-out at any time by:

  • Clicking the unsubscribe link in our emails
  • Contacting us at [your email]

12. Children’s Privacy

Our website is not directed at children under 18. We do not knowingly collect personal information from children. If you are under 18, please obtain parental consent before providing personal information.

If we become aware we have collected information from a child without parental consent, we will delete it promptly.

13. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect:

  • Changes in our practices
  • Changes in applicable laws
  • New features or services

When we make changes, we will:

  • Update the “Last Updated” date at the top of this policy
  • Notify you of significant changes (via email or prominent notice on our website)

We encourage you to review this policy periodically.

14. How to Contact Us

If you have questions, concerns, or wish to exercise your privacy rights:

Email: info@ultraweb.com.au
Phone: 0436113746
Mail: 210 GT ESTN HWY, GLEN FORREST, W.A. 6071
ABN: 27 277 839 850

We will respond to your enquiry within 30 days.

15. Complaints

How to Make a Complaint

If you believe we have breached the Australian Privacy Principles or your privacy rights:

Step 1: Contact us using the details above

  • Describe your concern in detail
  • Tell us how you’d like us to resolve it

Step 2: We will investigate

  • We will acknowledge your complaint within 7 days
  • We will provide a full response within 30 days
  • If we need more time, we will let you know

Step 3: If you’re not satisfied with our response

You can contact the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Mail: GPO Box 5218, Sydney NSW 2001

The OAIC can investigate your complaint independently and make determinations.

16. Who We Share Your Data With

We may share your personal information with:

  • Spam detection services – to prevent spam comments
  • Gravatar – to display profile pictures
  • Web hosting providers – to store website data and content
  • Analytics providers – to understand website usage
  • IT service providers – for website maintenance and support
  • Law enforcement – if required by law or to prevent fraud/crime

We do not sell your personal information to third parties.

Password Reset Requests

If you request a password reset, your IP address will be included in the reset email for security purposes.

By using our website, you acknowledge that you have read and understood this privacy policy.

Quick Reference Guide

  • Want to access your data? Email us at info@ultraweb.com.au
  • Want to correct your data? Log in to your profile or contact us
  • Want to delete your data? Email us at info@ultraweb.com.au
  • Want to export your data? Email us at info@ultraweb.com.au
  • Have a complaint? Contact us first, then OAIC if needed
  • Questions about this policy? Contact us at info@ultraweb.com.au

 

This privacy policy complies with Australian law as of October 2025.